Gift Vouchers - Terms of Service

Rosehill makes every effort to ensure that all of the information provided on our website is accurate and up to date. However, we encourage anyone planning a trip to any of our events based on information displayed on the website to confirm that the information is correct.

You can get in touch using the information on our Contact Us page.

OUR TERMS

1. THESE TERMS

1.1 What these terms cover. These are the terms and conditions on which we supply the gift experience to you.

1.2 Why you should read them. Please read these terms carefully before you complete your order. These terms tell you who we are, how we will provide gift experiences to you, how you and we may change or end the contract, what to do if there is a problem and other important information. If you think that there is a mistake in these terms or require any changes, please contact us to discuss.

2. INFORMATION ABOUT US AND HOW TO CONTACT US

2.1 Who we are. We are Rosehill Arts Trust Ltd, incorporated and registered in England and Wales with company number 00630615, whose registered office is Moresby, Whitehaven, Cumbria, CA28 6SE, United Kingdom.

2.2 How to contact us. You can contact us by emailing info@rosehilltheatre.co.uk or by calling 01946 692422.

2.3 How we may contact you. If we have to contact you, we will do so by telephone or by writing to you at the email address or postal address you provided to us in your order.

3. OUR CONTRACT WITH YOU

3.1 How we will accept your order. Our acceptance of your order will take place when we email you to accept it, at which point a contract will come into existence between you and us.

3.2 If we cannot accept your order. If we are unable to accept your order, we will inform you of this in writing and will not charge you for the gift voucher. This might be because the gift voucher is no longer available or because we have identified an error in the price or description of the experience.

3.3 Your order number. We will assign an order number to your order and tell you what it is when we accept your order. It will help us if you can tell us the order number whenever you contact us about your gift experience.

3.4 We only sell to the UK. Our website is solely for the promotion of experiences in the UK. Unfortunately, we do not accept orders from OR deliver to addresses outside the UK.

3.5 Ticketsolve. We use a trusted third-party agent called Ticketsolve to provide the platform via which we sell vouchers. Ticketsolve is not responsible for the provision or fulfilment of vouchers, the contract for vouchers is solely between the purchaser and Rosehill. You agree that Ticketsolve shall have no liability whatsoever for, or in relation to, the provision or fulfilment of vouchers.

3.6 Third party rights. A person who is not a party to our contract shall not have any rights under the Contracts (Rights of Third Parties) Act 1999 to enforce any of these terms, except that Ticketsolve may enforce Clause 3.5 of these terms.

4. REDEEMING YOUR VOUCHER

4.1 Vouchers are valid for 12 months from the date of purchase (unless otherwise stated) (“the Validity Period”). We advise that, where relevant, you book the experience in advance and do not make travel or accommodation bookings until we have confirmed the booking.

4.2 Please redeem your voucher for the relevant product, service and/or experience in accordance with the instructions provided on the voucher, and in relation to experiences only, please also make your booking in accordance with the instructions provided.

4.3 Vouchers will be invalid once the Validity Period has expired.

5. CANCELLATIONS

5.1 Once you have booked an experience, you are bound by our terms and conditions in relation to cancellations.

6. OPERATOR’S TERMS AND CONDITIONS

6.1 You will be bound by our terms and conditions once you have made your booking. We will not be liable for the cancellation or alteration of any booking which is beyond the reasonable control of the parties, including but not limited to adverse weather conditions, strike or the threat of strike, terror attacks or the threat of terror attacks.

6.2 Our total liability for any claim regarding a voucher or an experience shall be limited to the total price paid for the relevant voucher or experience.

7. REFUNDS

7.1 You are entitled to a refund on any unused voucher within 14 days of the date on which it was purchased. To arrange a refund, please contact us at info@rosehilltheatre.co.uk with your order number.

8. DELIVERY OF VOUCHERS

8.1 Delivery of vouchers will be via email.

9. HOW WE MAY USE YOUR PERSONAL INFORMATION

9.1 We will only use your personal information as set out in our privacy notice.

10. LAWS

10.1 These terms are governed by English law, and you may only bring legal proceedings in the English courts.

Last Updated: 16/12/2025

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