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Home News Covid-19 safety measures

Covid-19 safety measures

Home News Covid-19 safety measures

When visiting Rosehill, please ensure you're familiar with the latest Covid-19 guidelines and any enforced restrictions. Before booking for an event, we recommend reading the information below. Please email This e-mail address is being protected from spambots. You need JavaScript enabled to view it or call 01946 692422 if you have any questions.

Booking procedures

  • Where possible, please book in advance on our website. The box office is currently open at least one hour before each scheduled event and at limited times during the week. If you are unable to book online and wish to buy over the phone, please call 01946 692422. If we are unable to answer, simply leave a message including your contact details and the event you are interested in, and a member of our team will call back as soon as possible.
  • There are currently no limits on the number of households or people who can sit together. However, if booking tickets for a large group, we may be unable to seat everyone in close proximity to each other, particularly if some have specific seating requirements.
  • Please be aware that many of our performances will be booked to capacity, without social distancing. Where possible we will continue to offer some dedicated socially distanced and/or relaxed events, which will be specified on the respective event pages online. Contact us if you would like more details on these.
  • Our online booking system allows buyers to choose their own seats. If you want to know more about seating arrangements for a specific event, or wish to check how busy it is likely to be before you commit to booking, our box office team will be happy to talk through your concerns with you.
  • If buying tickets on the day, please pay by contactless credit or debit card to limit the need for exchanging cash.
  • Although no longer mandatory, you are still welcome to 'check in' via the NHS Covid-19 app, for which a QR code is on display near our box office.
  • Please go to box office on arrival if you have tickets to collect or need to make a booking. Otherwise, please head to the first floor where you'll find our bar and auditorium.

Safety measures around the building

  • As of 10 December 2021, it is once again mandatory to wear masks in all public places, including theatres, unless you have an exemption. We ask all staff and customers to follow the latest safety advice, and to remain vigilant and safety conscious.
  • Hand sanitiser units are located around the building for your use and our toilet facilities are open. Please be patient if others are using these ahead of you and keep a suitable distance while waiting.
  • Where a socially distanced performance is taking place, some seats in the auditorium may be unavailable for booking. When attending, please keep the seat that you start with, unless in exceptional circumstances, in which case we ask that you speak to a member of staff before relocating.
  • If you are attending a workshop, please also follow the above guidelines and keep to your designated working area.
  • We ask that the use of our lift is kept to a single household bubble, or one person, at any time. (The majority of our building is accessible, either on ground level or by the use of a lift; however, please note the Circle is only accessible by stairs)

Refreshments

  • A selection of snacks and drinks are available to purchase when you arrive. These are available at the bar.
  • We regret that The Green Room restaurant remains closed.
  • Please ask our bar team to exchange your glass or bottle if you wish to take it into the auditorium.

Additional information

Thank you for your understanding. We look forward to seeing you at Rosehill!

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