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Home News Covid-19 safety measures

Covid-19 safety measures

Home News Covid-19 safety measures

A number of Covid-19 safety procedures remain in place at Rosehill to help keep everyone safe.

Before booking for an event, please read the information below and email This e-mail address is being protected from spambots. You need JavaScript enabled to view it or call 01946 692422 if you have any questions.

Booking procedures

  • Where possible, please book in adance on our website. The box office is currently open at least one hour before each scheduled event and at limited times during the week. If you are unable to book online and wish to buy over the phone, please call 01946 692422 and leave a message, including your contact details and the event you are interested in. A member of staff will call back as soon as possible.
  • There is no longer a limit on the number of households or people who can sit together. However, if booking tickets for a large group, we may be unable to seat everyone in close proximity to each other, particularly if some have specific seating requirements.
  • We are encouraging continued social distancing where possible, apart from a small number of exceptional circumstances. Please be mindful our new online booking system allows buyers to choose their own seats so we won't always be able to confirm who you will be seated next to. If you are concerned about seating arrangements, or wish to check how busy an event is likely to be, our box office team will be happy to talk through your concerns with you.
  • If buying tickets on the day, please pay by contactless credit or debit card to limit the need for exchanging cash.
  • Although no longer mandatory, we encourage all customers to 'check in' via the NHS Covid-19 app, for which a QR code is on display near our box office.
  • Please go to box office on arrival if you have tickets to collect or need to make a booking. Otherwise, please head to the first floor where you'll find our bar and auditorium.

Safety measures around the building

  • As of 19 July 2021, most Covid-19 safety measures in England have moved from mandatory to voluntary. We are encouraging all staff and customers to continue to follow the safety advice, including wearing a face covering if possible, especially when moving around enclosed areas, and keeping your distance from those outside of your household groups. Please respect individual choices. We ask that everyone remains vigilant and safety conscious.
  • Hand sanitiser units are located around the building for your use and our toilet facilities are open. Please be patient if others are using these ahead of you and keep a suitable distance while waiting.
  • We will keep social distancing in place as much as possible and some seats in the auditorium may be unavailable during a performance. Please keep the seat that you start with, unless in exceptional circumstances, in which case please speak to a member of staff before relocating.
  • If you are attending a workshop, please also follow the above guidelines and keep to your designated working area.

Refreshments

  • A selection of snacks and drinks are available to purchase when you arrive. These are available at the bar.
  • We regret that The Green Room restaurant currently remains closed.
  • Please ask our bar team to exchange your glass or bottle if you wish to take it into the auditorium.

Additional information

Thank you for your understanding. We look forward to seeing you at Rosehill!

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