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Home News Covid-19 safety measures

Covid-19 safety measures

Home News Covid-19 safety measures

UPDATE: As of 31 December 2020 we're closed until further notice.

We loved welcoming visitors back to Rosehill during Christmas and we hope to see everyone again as soon as possible. In the meantime, please follow the latest government guidelines and stay safe.

Procedures are a little different at Rosehill as we've introduced new ways of working and implemented extra measures to keep everyone safe.

Before booking, please read the information below and email This e-mail address is being protected from spambots. You need JavaScript enabled to view it or call 01946 692422 if you have any questions.

Booking procedures

  • Where possible, please book in adance on our website. The box office will be open at least one hour before each scheduled event and at limited times during the week. If you are unable to book online and wish to buy over the phone, please call 01946 692422 and leave a message, including your contact details and the event you are interested in. A member of staff will call back as soon as possible.
  • When booking, you must take into account the current guidelines around households and the number of people who can sit together.
  • Maximum ticket purchase per transaction is 6.
  • If buying tickets on the day, please pay by contactless credit or debit card to avoid exchanging cash.
  • Audience details will be kept for 21 days to comply with the national Test & Trace scheme. If you buy on the day, our box office will ask for your contact details before confirming your seat(s).
  • Due to current social distancing requirements, we are unable to confirm seat numbers until closer to the performance time as these will be determined by the size of "bubbles" attending. If you state a seat preference when booking we will endeavour to meet this request but can't guarantee.
  • No tickets will be issued while pandemic restrictions continue. Please go to box office on arrival for details of your seat.

Safety measures around the building

  • On arrival, please remember to wear your face covering, unless exempt, and keep it on throughout your visit except while eating or drinking.
  • We ask that you observe social distancing guidelines at all times and take note of new signs stating our current ways of working. Staff will be available to help you navigate the new procedures.
  • All visitors are asked to go to box office on arrival, unless otherwise directed by a member of our team.
  • Hand sanitiser units are located around the building for your use and our toilet facilities are open. Please be patient if others are using these ahead of you and keep a suitable distance while waiting.
  • We are operating a reduced capacity to satisfy social distance requirements. Some seating areas are being reconfigured and parts of the auditorium will be unavailable during a performance. You must keep the seat that you start with, unless in exceptional circumstances, in which case please speak to a member of staff before relocating.

Refreshments

  • Due to restrictions on the purchase of alcohol our bar remains closed. Instead we are offering complimentary tea, coffee and soft drinks to ticket holders. Ice creams are available for purchase.
  • The Green Room restaurant has not yet reopened.
  • We ask that you refrain from eating or drinking in the auditorium and remember to wear your face covering throughout the performance, unless exempt.

Additional information

Thank you for your understanding. We look forward to seeing you at Rosehill!

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